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Position description

Position Presales Engineer

Group Telecommunications

Reports to Team Leader Presales Engineer

Location 1010 La Trobe Street Docklands Victoria

Date July 2020

Our organisation VicTrack owns Victoria’s transport land, assets and infrastructure and works to protect and grow the value of the portfolio, to support a thriving transport system, and make travel and living better for Victorians. With much of the asset portfolio dedicated to transport – our lands, infrastructure, trams and trains, and telecommunication networks – our focus is strategic asset management and supporting the delivery of better transport solutions. With a strong commercial focus we invest back into transport and communities, and support other non-commercial activities like community projects and environmental and heritage preservation.

Our core functions Victoria’s Transport Integration Act 2010 sets out the objectives for each transport sector agency, and as the asset owners, our role is to manage the assets consistent with transport system objectives. Our core functions include: • Telecommunication services and network infrastructure that supports public transport • Managers of land set aside for transport purposes, including the development and sale of land no

longer required for transport • Project management and civil engineering services for rail infrastructure upgrades • Transport facilities and asset management, including the open access Dynon Rail Freight Terminal

and heritage, buildings and environmental preservation

Our business groups Our business is made up of three specialist delivery groups including Property, Telecommunications and Project Delivery, which are supported by the Office of the Chief Executive and Business Services. Each delivery group provides various disciplines in assets management and service delivery.

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Our vision To grow as a commercially sustainable corporation that supports the delivery of government policy and achieves triple bottom line outcomes through a strong commercial focus and environmental sensitivity and provides a range of social benefits to Victorian communities.

Our mission To protect and grow our rail transport assets and drive reinvestment to service Victorians now and into the future.

Our values • Professional • Collaborate • Achieve • Innovate

Dimensions

Reporting Relationships The Presales Engineer reports to the Team Leader Presales Engineer.

Budget N/A

Other The Presales Engineer has Delegation of Authority for Engineering Management Framework.

Rail Safety Worker The Presales Engineer is considered a Rail Safety Worker in accordance with Rail Safety National Law (RSNL) specifically in regards to the design of telecommunications systems relating to rail infrastructure.

Purpose of the position The Presales Engineer works directly with the account management team, customers and subject matter experts within VicTrack and external third parties in order to accurately understand and scope customer requirements in the form of a proposal. The Presales Engineer is responsible to undertake feasibility studies for new business enquiries, “business as usual” and projects where major network and civil infrastructure builds may be required, including plan documentation to meet or exceed customer requirements, and to achieve these solutions while delivering commercial value for VicTrack.

Key accountabilities/functions The Presales Engineer is solution focused to deliver, maintain and assist with the development of customer relationships through technical and commercial knowledge and will:

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• Support and guide the account management team by: - Attending customer visits and meetings and determining accurate requirements - Costing customer solutions including services, equipment and infrastructure based on technical

requirements - Identifying solution risks, proposing and costing mitigating strategies

Within timeframe relative to scope of the proposal (project) and customer requirements • Develop relationships with customers and other stakeholders such that the Presales Engineer is

seen as a trusted technical advisor and to help meet VicTrack’s sales targets • Participate in the development and maintenance of the VicTrack service catalogue and other product

management initiatives to provide ease of use for customers • Maintain the presales pipeline database for current presales requests to ensure job priorities are

communicated to all stakeholders • Organise regular meetings with account managers and other stakeholders to discuss and update

status of quotes and bids to keep consistency and manage timelines. • Lead and manage responses to tenders and RFQs to win business for VicTrack in meeting financial

targets • Provide quotations, estimates and high level designs based on VicTrack Radio Access Network

(RAN) and relevant products • Provide expertise in the execution of the presales processes by consulting and liaising with

stakeholders from other teams and providing guidance in its operation and improvement • Participate in vendor and product selection to improve VicTrack telecommunication services for

products and services • Examine operational requirements, in conjunction with the Network Architect, for engineering works

and telecommunications facilities to determine appropriate technology and techniques to be adopted to meet future requirements

• Provide support to the Network Design, Infrastructure Design and Network Delivery teams in the initial phases of a project to ensure a smooth handover is achieved

Customer focus At VicTrack we require staff to practice Customer Focus by recognising the importance of valuing customers (internal and external) and ensuring that all activities are oriented towards meeting their needs. This is about listening to customers regarding their expectations and focusing on delivering solutions that address their needs. Customer focus also includes proactively seeking and acting on feedback to enhance the customer experience. This position has organisational responsibility to ensure our collective approach to a customer centric approach is delivered, managed and monitored.

Safety and environmental responsibilities Ensure safety and environmental instructions are adhered to and report any inappropriate practices and incidents. Comply with Occupational Health & Safety Act in regard to self, tenants and customers, and environmental legislation in regard to preserving the environment.

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Safely Accessing the Rail Corridor All staff who may be required to come into contact with rail activity, including design work and the management of other staff, shall: • Be responsible for their actions where those actions can in any way affect or compromise railway

safety; • Be aware of the railway safety requirements associated with their duties and responsibilities; • Take whatever action is possible to prevent the occurrence of unsafe conditions and / or incidents; • Report any railway safety problems / hazards of which they become aware to the Group Manager

Safety.

Individual attributes

Qualifications • Tertiary qualifications in IT, Electronics or Telecommunications Engineering (mandatory) • Eligible for membership to the Institution of Engineers Australia or equivalent (desirable)

Knowledge & Experience • 3+ years of experience in a similar role in a commercial carrier, vendor or transport/government

environment • Experience of proven in-depth knowledge of telecommunications technology • Experience in IP/MPLS and network design • Knowledge of SDH, PDH, WDM, Fibre design • Knowledge in mobile transport network (4G/3G) • Knowledge or awareness of the Telecommunications Act, ACMA regulatory requirements and

transport and government environments • Knowledge or awareness of ITIL, FCAPS, eTOMs frameworks and associated processes • Knowledge and experience with quality assurance management systems and processes • Proven practical experience with Microsoft Office (mandatory) • Proven practical experience with using one or more of the following Operating Systems:

- Windows 7, Windows 8 (mandatory)

Skills • Excellent customer relationship skills with the ability to communicate with all levels to establish and

maintain credibility and stability with customers in a sensitive and intelligent manner • Must demonstrate the ability to master new technologies and have the initiative for continuous

learning • Capacity to undertake a wide range of requests, work to tight timeframes and be self-managed and

motivated • Sound analytical skills when developing presales solutions for customers • Highly developed verbal and written (documentation) communication skills • Ability to work in a consultative manner to effectively gather requirements and develop solutions • Ability to work effectively in teams

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Interpersonal and Other Features

Internal Relationships • All VicTrack employees

External Relationships • Government Departments and Agencies • All VicTrack Customers • Carriers and Vendors • Regulators • Sub-contractors